Boost your Efficiency and Customer Engagement with Deestr - App for Distributors
- - Are you navigating the intricate landscape of distribution?
- - Do you experience difficulties in receiving orders through multiple channels, getting up-to-date information about inventory levels, and providing an effortless ordering experience for your customers?
Deestr Is Your Ultimate Distribution Companion
Key Features of the Ecommerce Platform for Distributors:
Product Catalog
Detailed descriptions, precise specifications, and visually appealing images in the catalog combined with advanced search functionality can simplify product search and selection process.
AI Predicted Order
With the power of artificial intelligence, the ecommerce platform for distributors can analyze customers’ order history, frequency, preferences, and other relevant data, and add predicted orders to the cart.
Quick Reordering
Simplify the ordering process by allowing distributors’s customers to quickly reorder frequently purchased items, saving time and effort.
Personalized Pricing
Tailored pricing based on customer agreements, volume, and loyalty enhances customer relationships and ensures accurate invoicing.
Real-time Stock Availability
Accurate and up-to-date inventory information empowers distributors to manage stock levels effectively, prevent stockouts, and provide customers with real-time information about product availability
Distributors' Most Common Challenges
1. Vast Variety Navigation and Product Selection Issue
B2B clients usually require very specific products with particular features, materials, or specifications that can be hard to locate in a broad catalog. It usually makes the ordering process tedious and time-consuming. The challenge is how to facilitate this process without overwhelming the user.
Key Pain Points:
- Enormous Choices: Large product catalogs with thousands of
options can be daunting.
- Specific Requirements: Industrial or specialized clients
often look for products with very particular specifications.
Solution:
- Advanced Search and Filters: Implement robust search
functionality, with advanced filtering options to quickly
narrow down product choices.
- Recommendation Engine: Machine learning algorithms suggest
products based on previous order history and browsing behavior
displaying a list of suggested products that the customers are
most likely to be interested in.
2. Complex Bulk Orders Challenge
Customers engaged in B2B purchases often require large quantities of diverse items. The complexity increases exponentially when multiple SKUs are involved, each with specific requirements related to quantity, configurations, or delivery timeframes.
Key Pain Points:
- High Volume: The sheer number of items in a single order can
be overwhelming for both the customer and the distributor.
- Varied Requirements: Each item in a bulk order can have
different requirements. Some might be sensitive to temperature
and require specialized shipping, while others might have
variable lead times based on supplier availability.
- Error-Prone: In a manual ordering the complexities mentioned
above significantly increase the risk of errors. These errors
can lead to delays, increased costs, and dissatisfaction.
Solution:
- AI-predicted Ordering: Provide an AI assistant that prefills
repeat orders into the cart helping customers go through the
complex ordering process within a few clicks.
- Order Validation: Include real-time validation mechanisms to
minimize errors in orders, such as notifications when ordered
quantities exceed current stock levels or alerts for
incompatible configurations.
3. Customer-Specific Pricing Challenge
In a B2B setting, the price is rarely a fixed entity. Clients often have specially negotiated terms that include volume-based discounts, contractual pricing, seasonal promotions, or even loyalty incentives. The challenge lies in reflecting these personalized pricing structures accurately in an online system.
Key Pain Points:
- Contractual Complexity: Clients may have unique pricing,
tiered discounts, or seasonal offers in their contracts.
- Consistency: The online system must reflect the same terms
that have been negotiated offline.
Solution:
- Personalized Pricing: The distributor ordering app's dynamic
pricing algorithms are able to automatically adjust prices
according to each client's contract.
- Real-Time Updates: Build real-time update capabilities to
reflect any newly negotiated terms or discounts instantly.
This is crucial for maintaining a trusting relationship with
clients.
4. Real-Time Availability Challenge
B2B customers often depend on the timely availability of products to keep their operations running smoothly. Therefore, they require accurate, real-time information on inventory levels and lead times for shipping to make informed purchasing decisions and plan accordingly.
Key Pain Points:
- Stock Availability: Backorders or stock-outs can
significantly impact customers’ operations. Accurate
information about current stock levels is crucial for them to
plan their orders and production effectively.
- Unpredictable Lead Times: B2B customers have their own
customers to serve and may be part of a complex supply chain.
As a result, unexpected delays in product lead times can have
far-reaching consequences, disrupting schedules and
potentially leading to financial losses.
Solution:
- Real-time Availability: The ecommerce platform for
distributors should be tightly integrated with the supplier's
Inventory Management System via APIs to reflect live stock
levels for every SKU.
- AI-assisted cross-selling and upselling strategies: If a
product is out of stock, the AI assistant immediately suggests
alternative products that can serve the same purpose, based on
specifications or past buying behavior.
- Estimated Delivery: Provide dynamically updated expected
delivery times based on current stock levels and lead times.
- Order-tracking: Once an order is placed, provide real-time
tracking information so that the customer can adjust their
internal schedules if needed. And notify them upon delivery of
the order for maximum transparency.
Full Feature List
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Product catalog
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AI predicted order that can be added to cart in one click
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AI cross-selling and upselling opportunities (tailored product suggestions)
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Timely notifications when to place an order
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Personalized pricing, favorites
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Discounts, promo prices, recommended products
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Real time stock availability
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Online ordering
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Order history and order status tracking
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Marketing push notifications
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Customizable logo and color scheme
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Chat with sales representative